ALM 11.0 - Heap Size increase Problem
I just had an experience, which I would like to share with you guys and get a clearer picture of what happened.
We had to increase the JBoss Heap size in our ALM 11.0 servers. To do that, we performed all the prescribed steps in a demo server to make sure we were doing the right thing, and when we were convinced, we did the same thing on the production server. And unfortunately, something messed up, and the JBoss server refused to start. It gave some uncomprehending errors, so we called up HP Support.
HP Support saw the issue, and told us to perform all the steps to increase the heap size, all over again, using the exact server user ID, which we used to INSTALL ALM 11.0 on the box.
We did that, and everything started work fine.
I think this is weird. We were using an ID, say "admin2" to increase the Heap Size, whereas we installed ALM 11.0 on the server using "admin1".
HP says we have to increase or decrease heap size only using the ID with which we installed ALM on the machine. No other ID, though it has all permissions, would work.
Can anyone throw light on the issue? I am trying hard to understand the link, and I feel I'm missing something here.
Has anyone of you faced the same experience??
I'll be happy to listen to any of you on this.
Re: ALM 11.0 - Heap Size increase Problem
I haven't experienced that but that is VERY bizarre.