My colleague use QC Excel add-in. Her OS is Win7. The add-in seems work normally in the previous steps. When go to enter the map name and then click next, the next dialog window doesn't show. Is there any body happen to have this problem before? And how do you solve it?
Thank you very much.
There are many possible explanations for this. The first thing to check is that the user logged on when the add-in was installed had administrator privileges.
We had the same problem with some Win7 workstations. What it turned out to be for us was a missing directory that should've been created during the add-in installation. Here are the instructions I got from HP support.
1. Navigate to C:\Program Files\Microsoft Office\Office\XLStart\TDAddin.
2. Create a folder called "Tasks" under the TDAddin directory.
3. Open Excel, and export your data.
4. Under the Tasks folder you should now see the mapping files