In our company development tool developed API for us, there is no sync server for this. Its lil complicated as compared to other tools. Field mapping was done the same way but code was complicated. Hope that helps
I've spoken to HP about this and we're in the process of upgrading our BMC Remedy system as well. In the current version we use there's a Web Service but it was very difficult to use. Hoping they've made some improvements in the upgrade.
Beantown Tester Go <font color="Red">Red Sox</font>