Re: Need to retrieve Test phase of particular defect
Since you can't access the Project Entities you will need to look at the database.
The easiest way to do this is via the Excel Report functionality.
(How you access this will depend on which version of QC you are using - read the user guide before asking how to find it.)
On the right hand side of the Query Builder you will be able to see all project entities with their SQL (database) names and Entity (user label) names.