QC v.9.0 Patch 16
Admin rights on machine
We have a user that has admin rights on his machine but is still getting a blank screen when trying to access the login screen. When i say blank screen i mean "blank", not even that small box with the red "X" at the top left of the screen.
He had IE8 which is not compatible with our version so he downgraded his IE to version 6, still nothing. He tried uninstalling the client using HP's uninstall utility, then reinstalling and still same issue.
We tried installing and using the QCExplorer plugin and still getting the blank (grey) screen. In QCExplorer when click on about, the Mercury QC page displays but with question marks for version etc.
There was an HP ticket open for this but after several failed solutions, they gave up on me and told me simply that version 9.0 is no longer supported since march 2010. which is pretty shady on their part considering they charged us maintenance fee (which includes support) for the whole year. and its not the cheapest fee around *grin*.
anyways, enough of that, is there anyone that had the same experience or anyone with suggestions which we haven't already tried? any help would be appreciated.
It doesn't help your current problem but:
that maintenance/support fee gives you access to upgrades, and the end of support period for QC9.0 has been well publicised. If your admins haven't made the time to upgrade to 9.2 (or better 10.0) it's hardly HP's fault..
Have you looked in the eventvwr on the local machine to see if any errors are manifest there?
I understand what your saying but its not that simple to just upgrade in my company, as it is a global one we have a set of procedures which need approval etc. something like an upgrade can take months.
Just last week i ordered the boxed version of QC10 from HP, so we are in the process of upgrading, it just takes time and HP knows this which is why I was upset with them that they cant make an exception until we complete our upgrade.
Event Viewer does not show anything regarding the issue.
Not sure if this helps, but are you running the right version of .NET? I know we had machines using version 1.1 and QC required 2.0 or greater. Changing the iexplore.exe.config file helped remove the blank screen issue for us.