I have a user that recieved this error today "Cannot assign a nil to a TFont" I'm not having much luck finding anything on this. I was wondering if anyone else has seen this before or knows what it may be caused by.
The user is using HPQC v10 patch 10 on a Windows XP machine. From what info I could get, they were working in the requirements but I haven't been able to get any more from them as they've been in meeting the majority of the day.
I have a feeling they were copying and pasting requirements from one spot to another. One thing we've been noticing is that they have been using two browser sessions of HPQC which we feel is the root of most of their issues but haven't been able to confirm this. I know HPQC is picky about multiple sessions being open and I want to be sure on this before I educate them on it.
Any info on this error would be very helpful. Thanks in advance!
Check the Error logs. You may find the exact cause of the issue straight away.
If the logs are not capturing the error it would be best to turn on full logging, get the user to execute the action again to capture the error, then turn off the full logging (as I am sure you dont want it on full).
It sounds like the users should be using a supported browser as well and I would recommend QCExplorer.
I would further recommend a removal of their current client install (throughout their PC - you may need to search through all the directories to clean it up). Reboot the PC, remove the app and all componants, run an application like CCleaner to remove all other unnecessary internet and other guff, then install QCExplorer and login to QC (thereby installing the UI componants again).
While I have been working for Businesses that are Vendor partners with HP, IBM and Microsoft, my opinions and advice is my own.
The solutions provided are either sourced from my own scripting libraries or from a quick Google Search.