Defects assignment process.
I have quite abstract queston to you. How do you track assignment of the defects in your company? In other words, is there some useful stuff that provides possibility to remove extra saaignment from one developer to another?
For now we use functional-oriented assignment, as described in the small use case:
1. QA found and creates bug.
2. QA fills functional area (actually, there are 2 UDFs: main area and subarea).
3. Workflow script assign team due to table Area<->Team.
This case contain one big gap: not always signed functional area correspond to the proper R&D team.
PS. I understand, that this question could interrupt your inner companies "know how". Sorry in advance in this case.