I want an Automail to be sent to the whoever we mentioned in 'Assigned To' field in Defects tab of Quality CEnter? Can anybody give suggestions?
BTW Automail feature in enabled. I tried to do it from
Automail --> Condition tab .It did not worked out.
In the "Fields" tab, have you specified the trigger condition to send mail? (ie, when Status, Severity or Comments changes)
In the Condition tab, have you selected [Assigned To] AND ticked the 'All Defects' box in the bottom right?
If you do not select 'All Defects' then you will need to set specific conditions by clicking the 'Condition...' button and specifying trigger conditions (these are in ADDITION to those in the 'Fields' tab)
Have you configured the mail protocol for the auto-emailer? You can do it in the Site Administrator. If you are using SMTP for your email you would go to the Site Configuration tab, then make sure there are the following entries.
* MAIL_PROTOCOL with a value of smtp
* MAIL_SERVER_HOST with a value of whatever your smtp server is.. ex.. myserver.mycompany.com
* MAIL_INTERVAL with a value of 60 or number of minutes between triggering the autoemailer. Be aware that QC used to\may still have a problem if the autoemail does not complete scanning all projects before it is triggered again. So make the interval long enough to give it time.