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New QA process
We have been asked to implement new QA process for change management. However, process does not work for hardware changes, i.e. install new router, change switch configuration, etc. It is very software development centric. Can anyone suggest a website or whitepaper that may address QA for hardware changes?
Re: New QA process
This is a mixture of Change Management & Configuration Management. You must define and implement your own process by reading ITIL book or Standard BS 15000 (ISO 20000).