Preparing A QA Presentation for Our Executive Team
I'm in the process (as QA Director) of preparing a presentation to our executive team to explain in detail Quality Assurance practices and how critical they are to ensuring a high Quality product on time, every time, produced at the lowest possible cost.
Essentially I plan to start of by stating a definition of Quality. Without a common agreement on that word, I think I'll have difficulty in gaining executive buy-in on approving additional resources to drive process improvement throughout our company. I want to explain how everyone owns Quality Assurance. How there are important standards out there (ISO, FDA, IEEE, ANSI, etc..) that we can review to adopt good design and production practices. My company is not in a regulated industry, but I want to explain that a lot of intelligent thought goes into the creation and revision of these standards. I want to explain that continuous process improvement is what differentiates a good company from a GREAT company. Don't they want us to be a GREAT company?
I will definitely show case studies (anyone know some of the latest and greatest ones they can send me links to?) that show how much rework cost is reduced by planning properly early on in your SDLC, rather than rushing projects only to risk a critical bug getting out to the customer.
Anyone ever give this sort of presentation before to your executives? If so, any tips for me before I go through this? What challenges will I be facing? What worked or didn't work so well for you during your presentation?
Re: Preparing A QA Presentation for Our Executive Team
There are quite a few white papers on this subject at Stickyminds.com I would suggest mining them first. Although Quality is hard to define the best way to clarify your point is to keep it within the confines of your company. Define it in terms that your audience can relate too. At a recent discussion we determined that software quality was relative to requirements quality, which essentially means QA, or some entity, must oversee the entire SDLC from inception to delivery and beyond. The corporate image and most likely their future is based on the product they deliver and the support after delivery. No greater point could be made, at least in my humble opinion. I'm not sure I would use the "Don't they want us to be a GREAT company?" phrase directly, it's obvious that they do, or should, but maybe lead them to a more subtle question like "How do you all feel about this?". Executives seem to be more dedicated to a plan if they think they invented it.
I've seen some of the reports and will go looking for them now.