Support Issues And Resolution
We are currently using in our organization a very popular test tool (not mentioning any names). We have found in the past that support is particularly poor. Even high level calls are not responded to with even an update. Very often we find that we tend to know more about the product than the people we are phoning.
As a result of our development team working with .net we are now evaluating other test tools.
So my question is this. How have you found support with testing tools? Particularly I am interested in matrices of time to close, response of support and do they have knowledgeable support people.
Re: Support Issues And Resolution
This is something that most people are not prepared to comment on, if you want my comments then please do email me and I will be happy to share my views with you. I would, however be interested in hearing which tool vendor in perticular that you have had trouble with.