Re: Control of Non Confirmity
<BLOCKQUOTE><font size="1" face="Verdana, Arial, Helvetica">quote:</font><HR>Originally posted by IFFATNISAR:
We are certyfying for a servive organizatio of Indent businesss. If supplier caused problem then to whom the NCR be isssued.<HR></BLOCKQUOTE>
Within certain logical constraints, this can depend. Have you talked to the people in your organization or that of the service organization about where the reports go? I am assuming someone could answer this question if it is an expected output of your process. In any event, most likely if you are doing certification work of some sort, the business you are doing the certification for will want to be updated on problems, which is what the NCR is showing. The supplier themselves will need to know where they screwed up, of course. They cannot correct or be held accountable if they are not informed.
Basically, you should have a procedure that sets out the requirement for defining responsibility and authority for handling and investigating non-conformance, and that includes who the reports are sent to. Just remember that whomever your customer is (who you are servicing) needs to be kept appraised of what is going wrong. However, if you have a Head of Policy or someone who is in charge of Risk Management or Evaluation for your project, the report might initially go to that person who will then forward it to other appropriate parties.
Bottom-line: it depends. You should find out how your organization is supposed to be handling this issue. If there are no guidelines, then you can perhaps take some of these comments here and recommend a set of procedures.
Control of Non Confirmity
Last wek also posted the query. No one bothered to respond.
We are certyfying for a servive organizatio of Indent businesss. If supplier caused problem then to whom the NCR be isssued.