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Case study for arriving projects...
I came across following case study...20 Marks alloted for the same.
PLease share ur views...
Suppose you have been given project responsibility for ensuring that
a high quality product is produced for a large new customer. It is
known that if the customer is happy with the quality of the product
there is likely to be a number of other projects that follow. What
would you do?
Assumption made are:
1. Large Client: Financially strong client who can be a bug customer.
2. This is pilot project. So obviously size is small and not very
3. High Quality: Clients Processes are followed, he is looking for
how we adapt it?
4. Quality stanards are decided by client.
Re: Case study for arriving projects...
The quality standards are always, in the long run, decided by the client. That's not an assumption: it's a given. As far as what I would look for would be what the 'client processes' to be followed are. That can often become problematic because if they have their own processes, I question why they aren't implementing them directly. I deal with a lot of project requests that come my way and I have responsibility for the aye/nay vote. The biggest thing is always looking at what the client wants and in what timeframe and then looking at what resources we can expend to fulfill the contract in such a manner that we're pretty certain will make the client happy, particularly for return business. Pilot projects are really the place to shine but you have to be careful. Since they're often not represntative of later projects, it's easy to get too confident about what you can provide a client regarding the pilot and not regarding what you can provide for other projects (such as time, capital, personnel). That means you have to manage some expectations and be realistic in estimates and in abilities. The first day I forget those lessons is probably the day I'll be cleaning out my office.
IBM Global Services Division