Does anyone know of a good site or have any insight as to metrics/measurements for testing?
I am working on trying to create metrics/measurements for our testing team for management.
I would elicit requirements from management. What sort of data do they need? Average time to resolve an issue? Which subsystem has the most defects? Only defects for a certain project? Of a certain priority? When you know what management wants and what sort of decisions they are hoping to make based on the data, you can better provide that data.
Other stuff to keep in mind: do you open a trouble ticket for every issue or do you occasionally just sit with the developer and get a quick fix? Do those issues get lost when it comes to metrics? Depending on what management wants, you may be changing some of your test processes.
Sandra, try here: http://www.aptest.com/resources.html http://www.sqa-test.com
There are lots of test tools.
I hope it helps,
You also need to find out the intent of capturing these metrics.
If the intent is to determine the effectiveness of the individual QAer or the QA team as a whole, be very careful. I have seen QAers and Developers get very contentious when they were measured by different metrics.
Check how other groups in your company capture metrics. This can tell you what is being sought and how you can contribute.
[This message has been edited by jstrazzere (edited 03-23-2001).]
A good book I found on QE metrics is "Metrics and Models in Software Quality Engineering", bu Stephen H. Kan, ISBN 0201633396. Cost is about $50 US.
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Thank you everyone for the information!