There are no industry wide averages within software, everyone's project and methodology are too different to actually do comparisons. While you might find guesstimates in presentations or white papers somewhere there is no hard and fast "industry average" that you can use to benchmark at.
Is there a reason you are trying to do this? Do you have an issue to resolve at your company about this?
Thanks Michaeljf. I was hoping that there could be some data available on defect re-open %, as this talks about bad fixes which not only results in increased development cost but QA cost as well.
The reason why I am looking for this is because, most of the times QA is blamed for increased spend and seldom people talk about the upstream quality thats coming into QA FT.
I have a situation where I am seeing poor fixes leading to higher reopen trends.If possible, I wanted to showcase that the re-open percentage what we have is higher than industry average. It would help enforce stringent measures within the AD world to ensure what comes into QA is of better quality.
Now, if that is not enough reading, consider this book "How to Reduce the Cost of Software Testing" - Yes, its a bit pricey and I think it covers some fairly solid ideas around testing and efficiencies. http://amzn.to/zE9Ses
Oh, Michael Larsen contributed a chapter, and reviewed each chapter in his blog. You can find his blog here: http://bit.ly/GFbl1n
It is not THE answer, but these may help you formulate a response and AN answer for your situation.