I am looking to conduct a Process Audit on the Support group.
May anyone help me out with a effective checklist for the same
1. Do they have a documented process?
2. Are they following it?
Success is the ability to go from one failure to another with no loss of enthusiasm.
~ Winston Churchill ~
3. Do they have the resources/tools/skill-sets needed to follow the process?
My Blog: http://rhythmoftesting.blogspot.com/
4.Are there any variations from the goals of metrics defined?
5.Is there any analysis or process improvement introduced to meet or exceed goals defined in metrics like productivity,Service levels, contract terms?
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A Lazy person could be the best automation professional, if he is not lazy in implementing his ideas to reduce his work. ~Anand Tambey