I'm looking for assistance here as it has been tasked to me to supply this information for my team and I've never worked with (or even seen) this program before..

What are the Pros and Cons?

Establishing stuck points from an end-users perspective in regards to the flow of a program (in this case, an e-commerce site).
Browser usage to establish what should or should not be supported.

and much more. I am sure that I have many more questions to ask but am not sure what those questions are at this moment so I am calling out to the community.

Thanks in advance for any advice [img]/images/graemlins/tongue.gif[/img]