How to use SIEBEL application
i'm supposed to do the functional testing for a web-based application, then i read about SIEBEL applications, used in business process testing.
it looks applicable, but i'm confused as i don't know what it is: a plug-in for oracle?a protocol? an application which can be downloaded?!
Could you please help me?
Siebel is a renowned CRM(Customer Relationship Management) framework that we could use to manage product deals, client support demand, Marketing and business partners relationship and connection these parts together for effective business communication.Siebel CRM assumes an essential part in the Oracle Customer Experience, conveying client experience , in-store, and field service, and utilizing a wide range of Oracle foundation tools.
As brknny already told, Siebel is an CRM framework, an enterprise itself.
The link you shared about how to effectively use BPT (a testing model, a collection of related
activities or tasks) to test Siebel applications (e.g. Siebel Field Service, Siebel Callcenter, etc.)