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  1. #1
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    SLA metrics for QA\'s activities

    Dear all,

    Can somebody help me to establish the SLA metrics for QA's activities.
    What metrics we should use? How to collect the data?

    Thanks.
    Thanh Nguyen.

  2. #2
    Senior Member
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    Re: SLA metrics for QA\'s activities

    You should use the measurements that are:

    a) applicable to what you are attempting to show/measure

    b) that you can capture objective data that can be measured.

    It is very unusual for SLA to be used as a measurement in project work which is generally where QA activities take place.
    Lynne

    I have not failed. I've just found 10,000 ways that won't work" --Thomas Edison

 

 

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