I have used bugzilla to write professional bug reports but a friend of mine says that their company has decided to move to JIRA migrating from the Bugzilla. What could be a contrasting benefit, besides the tech support the commercial tool may offer? I doubt whether they really have a reason, but then I would like to see what people say here. Thanks.
JIRA provides for more opportunities for open APIís than Bugzilla. The tool provides more set up flexibility in terms of creating multiple workflows and fields. The reporting capabilities including the individualized dashboards are superior to those of the other products. JIRA is not just a defect management tool, but also a task management tool. It blows Bugzilla out of the water.
Life should NOT be a trip to the grave with the intention of arriving safely in an cool and well preserved body, but rather to skid in, chocolate in one hand, beer in the other, body wrecked, totally worn out and screaming WOO HOO what a ride!