I am in the process of evaluating this bug tracking product and would like to see if anyone has had any experience with it. From what I can see on their website it is a very robust system. It is also reasonably priced. If you have had any experience your feedback would be very much appreciated. Here is a link for the product.
I've used it but in an unofficial defect tracking capacity. It was more for my own use as a developer. I liked the product from my limited exposure and usage of it. I'm focusing a more on the entire testing process now and would like to find something that enables me to better manage the test process as a whole.
I did like that the product integrated with Visual Source Safe and Subversion which we've moved to.