I work for a company that uses A LOT of different tools for defect tracking and I would like your advice on how you would improve this system. Each department found it's own tool without taking into consideration what the other departments are doing. It seems a bit chaotic to me to be using so many different tracking systems and vendors. Does this system appear to be a bit unorganized to you or is this actually an efficient way to do things?
How would you change this system and what tools would you recommend.
Technical Support: Remedy AR
Test: Domino and Test Director
buildmaster/CM: Serena Version Manager
Help Desk: HP OpenView Self Service
Bugs found by the customer are logged in Remedy, Enhancements submitted by customers are logged in Domino, bugs found during automation testing are logged in Test Director.
The buildmaster receives files to be built via email and organizes the build using Version Manager.
According to Help Desk HP Open view can replace all of the other tools, I haven't been able to find evidence of this. Does anyone know if this is true and if so would you recommend doing this?
Chaotic but common. This is a situation which I doubt can be resolved in the testing team.
If you have an IT Governance team or a team that monitors software and software usage this is probably the people to discuss with as they should have the overall view and the power to do something if something can be done.
I have not failed. I've just found 10,000 ways that won't work" --Thomas Edison