The system we currently use just doesn't cut it without major changes. I'm looking for a free web based defect tracking system, I have checked out a few like bugzilla, but havent found one that really meets my needs. Anyone have any freeware web based defect tracking systems they can't live without?
The advantage with Bugzilla is that you can extend it to do what you want, of course you need to be able to hack perl and the new template toolkit that comes with the current version. But I still find it suits my needs when I have had to get something for nothing.
Nothing learns better than experience.
"So as I struggle with this issue I am confronted with the reality that noting is perfect."
Nothing is free, really.
Bugzilla itself is free, but the time you spent on hacking it is surely not free.
So, IMHO, do not add free as a requirement when you selecting a tool. At the end of the day, the real cost is rarely the initial licensing fee, it is how good the tool serves you that matters. There are many many people who love Bugzilla and cannot live without it, but that does not mean you will find it the same way. And of course, there are many expensive tools that simply cannot do any good things (to some).
Do you consider that Bugzilla meets the following requirements for a good defect tracking system?
Reference Requirement Priority
1 Single, centralised, global database
2 Web accessible
3 Developer administration control from all sites
4 Must use industry standard database format
5 The system does not need to provide customer visibility
6 Internal visibility should be able to be partitioned
7 Workflow based – signoff at each stage
8 Define a software release
9 Maximum $100k budget – maximum 59 licenses OR floating 15
10 Search strings of text
12 Sort bug list
14 Status control Desirable
15 Compulsory fields configuration
16 Produce report
17 Import and export
18 Version control and modification trace ability