Looking for new bug tracking tool
I work for a larger company, and our team is looking to move away from the
current hacked-together defect tracking system to one that's more useful for our
growing teams' needs.
The downsides of the current system are:
1) backend db uses cryptic table names, can't customize interface or reports
without in-depth knowledge of the modeling
2) Windows client GUI is difficult to learn, most users only use minimal web GUI
3) Windows client only, nothing for other platforms
But the upsides are:
1) excellent workflow; each project has customizeable roles (resolver, verifier)
that funnel issue tracking to authoritative sources
2) reporting is easy to configure in the Windows client, and reporting configs
can be general to multiple projects
We're looking to improve on the downsides while keeping the upsides. The ideal
system would have a browser-based GUI and have capacity for multiple, high-i/o
projects simultaneously. We'd like to optimize for price, which doesn't mean we
need it to be free, but a good pricing scheme is necessary for us to look at
(and is why we're not looking at Mercury products at all right now).
I'm looking forward to hearing success stories from people regarding how their
choice of defect tracking tools meets these needs. Thanks!
Re: Looking for new bug tracking tool
Try looking at Seapine's TestTrack Pro (www.seapine.com)
It has a fully configerable workflow, has extended security roles, both a windows and a web client. As for backend, you can use their database or Oracle or SQL.
It has a client for Windows, Linux, Solaris, Mandrake Linux, Mac OS X.
The interface (especially the web interface) is fully adaptable to your own wishes.
Well, I can say a lot more, since we're quite enthousiastic about TestTrack Pro.
Pricing starts at $295 single user licence (on their website.... )