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Can some one pls suggest how can we really deal with bugs which effected by Defects aging epidemic..
i understand defect aging is some phenomenon that a Defect ticket comes to QA bucket for re-test/verification after a long time from the date of creation with the resolution can not reproduce etc..and the bug may not be really existing in the system at that time... so this always make a tester in to dilemma to decide what really to do with the defect ticket..
waiting for the responses...
Re: Defects Ageing....
What you are describing is only a side-issue for defect aging, that encompasses a larger scope that just bugs that become unreproducible.
In general if you have a large quantity of bugs that are not handled and age, then understand why is this happening and reconsider whether you have a duplicate bugs problem or if you simply need to work on your process and live with these numbers as they are.
Regarding unreproducible bugs, this is just part of the game... What we do is that whenever a bug is not reproducible we categorize them into 2 main cases:
1. Those with a clear reproduction scenario. If these cannot be reproduced then we close them as fixed, because the scenario was actually fixed, maybe by-the-way, but basically it was handled.
2. Those without a clear reproduction scenario. We try to reproduce them at least on 3 separate days, sometimes by 2 different testers. If they are not reproducible then we close them but not as fixed, as not reproducible, since we cannot be sure this was an issue in the first place.
My 2 cents,