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  1. #1
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    Defects at the end of the project....

    Do to varying opinions in the office and significant resistance from project managers (not from developers) I'm curious others deal with the end of QA/testing phase.

    When a project is done with its testing phase (do to deadlines), does the company have a process for the

    A. PM and QA work to create problem tickets or problem requests (whatever your company calls them) for legitimate qa defects?
    B. Does the PM just call the phase over; disregard any open defects still outstanding in the project, passing the cost of fixing it to customer support or production support when the end user finds the issue?
    C. Does your PM and QA manager present a list to the customer of the open defects (as of the deadline) and ask for sign off? And still does nothing with the defects presented to the customer (i.e. no problem tickets reported as fall out and no plans to fix it)?
    D. Does your QA department create the list defects that are moving into production, present the list to the customer and create the problem tickets? Without the PM?
    E. Other?

    Personally, I have never experienced a PM group so disengaged and uncaring about what they are putting into a production environment. Some of that may be the our culture not tying quality into any projects success factors. I've almost always experienced some version of A.

    Please share your opinions and experience.
    -Stace

    -------------------------------------------------
    "We may encounter many defeats but we must not be defeated."
    -Maya Angelou

  2. #2
    Moderator Joe Strazzere's Avatar
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    Re: Defects at the end of the project....

    We do Bug Triage in meetings leading up to the release. Anything that the team decides can be deferred, is marked as such in the problem tracking system.

    So at any point in time (including at the time of release), you can see what has been fixed, what has not yet been fixed, and what has been deferred into a future release.

    The only post-release activity in that regard is for the QAer to go back in and marked the fixes which were just released as "Closed". (Prior to the release, their status is "Fixed")

    In future releases, the Product Manager, along with the team, reviews all of the previously-deferred bugs reports and decides which, if any, should be re-opened for fixing in the new release.

    Normally, we don't share bug reports with our customer base unless we have fixed a specific bug that they reported.
    Joe Strazzere
    Visit my website: AllThingsQuality.com to learn more about quality, testing, and QA!

 

 

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