If the requirements are met and you still face the issue, we will need some additional information on it:
<ul type="square"> [*]Can the issue be reproduced on a public site? If it cannot, could you please provide us with access to your application?[*]Reproduce the problem, pack the folder containing your project suite and send me the archive.[/list]
Note that you can submit a separate support case if the information I've requested is confidential.