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  1. #1
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    Which testing tool has best support

    Hi All,

    I started my search for an automation tool and narrowed my choices between Silk Test and Winrunner. I was leaning towards Silk Test but fortunately I stumbled across these threads about horrible customer support and help desk issues with Silk.
    These postings are old, can someone please enlighten me as to what is the current position

    Thanks
    Manish

    http://www.qaforums.com/Forum1/HTML/000190.html
    http://www.qaforums.com/Forum1/HTML/001802.html
    http://www.qaforums.com/Forum1/HTML/001833.html

  2. #2
    Moderator
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    Re: Which testing tool has best support

    Segue still runs tech support through Ireland, but it is much improved over the situation a few years ago. It is decent now.
    Corey Goldberg
    Homepage: goldb.org
    Twitter: twitter.com/cgoldberg
    Google+: gplus.to/cgoldberg

  3. #3
    Moderator
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    Re: Which testing tool has best support

    Mercury is constantly improving their support and are very good at this point. Especially with all the forums available to seek help from.
    Personal Comment

    Success is the ability to go from one failure to another with no loss of enthusiasm.
    ~ Winston Churchill ~


    ...Rich Wagner

  4. #4
    Senior Member
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    Re: Which testing tool has best support

    The support that we have received from Compuware has been excellent - its 24/7 and located in Detroit (or is it Denver)
    Lynne

    I have not failed. I've just found 10,000 ways that won't work" --Thomas Edison

  5. #5
    Junior Member
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    Re: Which testing tool has best support

    I contacted Mercury and Silk today and it seems Mercury is winning the battle hands down uptill now.

  6. #6
    Junior Member
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    Re: Which testing tool has best support

    Isn't it true that most listings for QA and Testers list a primary skill as
    "Detail Oriented, and organized"

  7. #7
    Senior Member
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    Re: Which testing tool has best support

    Mahlon,

    Your question has nothing to do with the thread. This is considered hijacking and it is not appropriate behavior to do this.

    Please read the forum rule
    http://www.qaforums.com/faq.html

    Also to get this question answered open your own thread in the appropriate forum.
    Lynne

    I have not failed. I've just found 10,000 ways that won't work" --Thomas Edison

  8. #8
    Senior Member
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    Re: Which testing tool has best support

    Originally posted by lynneM:
    The support that we have received from Compuware has been excellent - its 24/7 and located in Detroit (or is it Denver)
    <font size="2" face="Verdana, Arial, Helvetica">Detroit in the USA, Manchester in the UK
    ------
    Regards,
    Neill McCarthy
    Agile Testers of the World UNIT!

    For more contextual Musings visit http://www.testingreflections.com/ and now at http://www.sqablogs.com/neillmccarthy/
    ---

  9. #9
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    Re: Which testing tool has best support

    Thanks Neill
    Lynne

    I have not failed. I've just found 10,000 ways that won't work" --Thomas Edison

  10. #10
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    Re: Which testing tool has best support

    We have been using WinRunner for a good few years now and have had no major compaints with regards to the quality of support provided. I've also attended a number of user groups with other Mercury Interactive customers and heard no 'horror stories' of bad support.

 

 
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